A Care Team to guide and protect members.
Care Coordination and Patient Advocacy services ensure quality of care and fair rates.
The Ovation Care Team assists members in navigating the healthcare system and is comprised of Patient Advocates and Care Coordinators.
▶ Care Coordinators schedule appointments, locate services, and answer general benefit questions.
▶ Patient Advocates pre-negotiate costs for treatments and procedures. They are experts in medical administration and serve to protect members from over-payment and high medical costs.
With Patient Advocacy, our members have a voice.
The healthcare system is complex and hard to understand. That's why we include Patient Advocacy for all plan members. Our Care Team of experts assist members in navigating the healthcare system, to ensure they receive quality health care at fair rates.
Advocates act as a bridge between patients and healthcare providers.
They listen to patients' concerns, questions, and needs, ensuring their voices are heard.
Advocates assist with appointments, paperwork, and referrals.
They help patients understand insurance policies and treatment options, and guide patients through hospital admissions, discharge planning, and follow-up care.
Advocates ensure fair rates for medical services.
They save time and money by pre-negotiating medical costs and ensuring medical bills are accurate.
Advocates educate patients about their rights, including informed consent.
They ensure patients understand risks, benefits, and alternatives before making medical decisions.
Advocates address grievances, complaints, and conflicts.
They work to resolve billing disputes, communication breakdowns, and other issues by collaborating with provider staff to find solutions.
We work diligently to ensure that everyone enrolled in one of our membership plans has an exceptional experience when using our service. Our Care Team of experts is available by phone or email to answer questions, coordinating care, or to assist with negotiating medical costs for a procedure or service.
Have questions?
Contact us at 866-549-4199 or email membership@ovation-direct.com.
